Return, Exchange Policy & Refunds
If you order an item and it is not what you expected then we will happily take most products back (within 14 days from date of purchase) as long as it is in unused, as new condition and in its original packaging. Non-faulty goods returned may be subject to a 10% handling charge of the cost of goods purchased.
Any non-faulty items which are returned outside of 14 days from the date of receipt may be subject to a 20% restocking charge which will be deducted from the final refund.
Please note that ALL non-faulty items must be returned in saleable condition and in all original packaging otherwise a larger restocking figure may be applied as we will be unable to resell the item as new or at anything near its true value.
For some items, such as made-to-order, especially ordered items or personal use or hygiene products unfortunately we are unable to take the products back. Additionally, cancellations of special order / made to order items may incur a restocking fee. If you have any queries, then please call us to ask for further details.
The Customer shall comply with the AirGuns returns procedure as defined below. AirGuns will not accept any returned goods should the returns procedure not be followed.
The Customer must contact AirGuns by either telephone or by e-mail to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods with 14 days of receiving the item.
In case, where the faulty or damaged goods are rejected within 14 days, the Customer is entitled to a replacement, alternative goods, or a refund. The faulty or damaged product must be returned to the location specified by AirGuns before the refund or replacement can be issued.
All refunds will be issued within 14 working days of an order being cancelled or items returned. AirGuns accepts no responsibility for returns shipping costs for rejected items unless they are faulty in which case AirGuns will cover the normal cost of returning the goods via tracked post or courier but will not cover the cost of express, next day, Saturday, am, special or any other form of expedited delivery.
We will always do our best to help in whatever way we can. The focus of this business is you, our customer. Please feel free to contact us directly or just visit our store if you believe you have not received the best service possible – Team AirGuns.