Terms and Condition

Terms and Condition

AirGuns are completely dedicated to your total satisfaction. We have built a reputation for service that is second to none in the Industry If you have any suggestions or comments, please email us at sales@airguns.com – every idea is considered with interest and acted on wherever practical.

Contact details:

AIRGUNS & MORE!

50/8A, Hennur-Bagalur Main Road, Opposite Biozeen, Next to Subway, Kothanur Post, Bengaluru, Karnataka 560077

Telephone: 7019705152 / 9739056568

We have a dedicated team of industry specialists constantly striving to improve customer service, product quality and a first-rate purchasing experience.

Making a Purchase

Making a purchase could not be easier. Just browse our website and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.

Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service

c. Only disclose information to third parties for goods delivery purposes

d. Send you future offers unless you decide to opt-out.

Payment Options

We accept Visa and Mastercard. As you are redirected to a third-party payment gateway (standard internet practice), your card details are taken by those organisations. Details of their security measures – PCI-DSS compliance – can be found on their websites.

Credit Card Security

All payments are made through a third-party payment gateway. We do not store any card details for future use.

When filling in the address on the payment form please make sure that you input the same details as your postal address.

If you have any problem with paying via the online gateway, please contact the office before trying again.

You can also place your order over the phone 5 days a week between 9.00 am and 5.00 pm by calling these numbers: 7019705152 / 9739056568. 

Back Orders

If your item is not in stock it will be placed on backorder. We make deliveries from our suppliers weekly so your goods will normally be delivered in a maximum of 8 working days for postal items or 11 working days for hand-delivered items. If there is a longer delay in getting hold of the item, you will be contacted to give you the option of waiting or cancelling your order.

Delivery and Shipping

Because of the new Legislation, we are not allowed to send Air Rifles, Air Pistols or Silencers through the post.

We now deliver all the Airguns we sell using our own Vans, we aim to deliver all airguns across India, the rest of the items we sell on our website are sent by normal post on super-fast delivery where possible, or by courier.

Products are delivered to the address specified by the customer on the purchase order, or where necessary to a works or alternative address by prior arrangement and only to geographic zones that we service. Please note that where goods are delivered to an address that is not the home address you will still need to produce a photo i.d. and proof of address such as a utility bill. We need to be able to verify your age, address and that the goods have been paid for by the person we are delivering to.

Shipping and Handling Delivery Terms

Where we use a third party to make a delivery (as with any shipment), a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse AirGuns who will then deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.

Loss or Damage in Transit

AirGuns will not be responsible for any damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to AirGuns and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by AirGuns or its representatives on request.

Delivery Errors

The Customer must inform AirGuns immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in-kind or in quality, compared with the information in the purchase order.

Any claim made after this time may be rejected. All claims must be made in writing and sent to AirGuns.

Any claim that does not respect the rules defined above cannot be considered and release AirGuns of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to AirGuns in whole, in their original packaging and in perfect condition to our business address in Bangalore. 

For claims to be accepted, the customer must first make a declaration to AirGuns concerning any returns and receive. If accepted, the customer will ship the package to our business address in Bangalore. 

Shipping fees shall be at AirGuns expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return, or a customer has simply changed their mind. AirGuns may waive any shipping costs where they will be visiting the customer with a replacement order or replacement goods.

Faulty Goods and Exchanges

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel prior to opening the parcel, and refuse the package if necessary. A new identical product will then be sent to the customer at no additional charge.

No exchanges can be made later for goods claiming to be damaged during carriage following the opening of the package, without notification at the time of reception.

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